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Privacy Notice
 


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Booking Hotline   01908 260 100


Privacy

The aim of this privacy policy is to explain to you how Ironing 4 U control and process your data. This includes the collection, usage, disclosure, transfer, storage and disposal of your data.

We take the responsibility of looking after your personal data very seriously and take the utmost care to ensure your data is secure.


This Privacy and Cookies Policy explains the following:


What information Ironing 4 U may collect about you;


How Ironing 4 U will use information we collect about you;


When Ironing 4 U may use your details to contact you;


Whether Ironing 4 U will disclose your details to anyone else;


Your choices regarding the personal information you provide to us;


The use of cookies on the Ironing 4 U website and how you can reject cookies.


Ironing 4 U is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal information; including the Data Protection Act/General Data Protection Regulation 2018 (these laws are referred to collectively in this Privacy and Cookies Policy as the "data protection laws").
 

Who Are We?


Ironing 4 U Limited is a company registered in England and Wales - Company Registration Number 4904420 - whose registered office is at Unit 2, Cochran Close, Crownhill Industry, Milton Keynes, MK8 0AJ.

Ironing 4 U was established in 2002.  We provide a laundry, dry cleaning and repairs & alterations service to private and commercial clients.
 

By becoming a customer or registering as a user of any provided services from Ironing 4 U you agree to the Terms and Conditions outlined below.

What information will Ironing 4 U collect about me?


We collect information about you when you:


Visit Ironing 4 U


When our driver collects from you or delivers to you


Book a collection by telephone or email


Take part in any promotion, customer surveys or questionnaires

 

Contact us in any way regarding our service


You will be asked to provide certain information such as your contact details. We will store this data and hold it electronically.

How will Ironing 4 U use the information it collects about me?

We will use this data to fulfil our agreement with you. We may use information that you provide or that is obtained by us to contact you via:
 

e-mail

telephone

SMS text message and other electronic messages such as WhatsApp

post

or otherwise


We may give information about you to the following, who may use it for the same purposes as set out above:

(1) To employees of Ironing 4 U to administer any accounts, products and services provided to you by Ironing 4 U now or in the future;

(2) If we have a duty to do so or if the law requires us to do so.


(3) To any successors in title to our business.


When will Ironing 4 U contact me?


We may contact you:


with offers and information about the products and services we offer


or


for customer research e.g. to help improve our services.


When you visit Ironing 4 U or when our driver collects and delivers, our staff colleagues may ask if you would like to opt-in to receive marketing emails from us.  You can opt out at any time by contacting us.
 

We like to hear your views to help us to improve our service. From time to time we may contact you to ask your opinions but we will only do this if you are opted in to marketing communications.


If you are not opted in to marketing communications we will only contact you with transactional information. For example:


Regarding orders that you place or work that you give us – for example to confirm orders     
    you have placed, to update you about the status of your orders or to update you
    regarding the status and progress of your work


To answer any questions you have asked us.


To request payment of unpaid work

Offensive or inappropriate content sent to Ironing 4 U

If you post or send content which may reasonably be deemed to be offensive, inappropriate or objectionable anywhere on or to the Ironing 4 U website, social media or communications channels, Ironing 4 U may remove such content.

Where Ironing 4 U reasonably believes that you are or may be in breach of any applicable laws, for example on hate speech, Ironing 4 U may disclose your personal information to relevant third parties, including to law enforcement agencies or your internet provider. Ironing 4 U would only do so in circumstances where such disclosure is permitted under applicable laws, including data protection law.

What if I am aged Under 18

If you are aged 18 or under, please get your parent or guardian’s permission before you submit any personal information to Ironing 4 U when using our website, online services or social media channels. This also relates to any personal information you provide to us by phone, SMS, email, in letters and other correspondence and in person.

 

How long will Ironing 4 U keep my information?

We will hold your personal information on our systems for as long as is necessary for undertaking of the relevant activity, or as long as is set out in any relevant contract you hold with Ironing 4 U.

 

Can I request that my data be deleted?

If you wish for your data to be deleted please contact us.  It may not be possible to delete certain transactional data that is required for accounting, tax and compliance reasons.

 

International transfers of your data.


We do not transfer your data to countries outside the European Economic Area.


Third party


Ironing 4 U will not share data with any third party organisations for their own marketing purposes. 


Can I find out what data Ironing 4 U holds about me?


Under the General Data Protection Regulation you have the right to request a copy of the personal information Ironing 4 U holds about you and to have any inaccuracies corrected or your data deleted.

We require you to prove your identity with 2 pieces of approved identification. We will use reasonable efforts consistent with our legal duty to supply, correct or delete personal information about you on our files.

Please address requests and questions about this or any other question about this Privacy and Cookies Policy to the GDPR Compliance, Ironing 4 U Limited, Unit 2, Cochran Close, Crownhill Industry, Milton Keynes, MK8 0AJ or by emailing us at privacy@ironing4u.com


We will need two copies of forms of identification, which can be from the following list:


Passport

Driving licence

Birth certificate

Utility bill (from last 3 months)

Bank statement (from last 3 months)

 

Use of website

Please be aware that our web site may link to other web sites which may be accessed through our site. We are not responsible for the data policies or procedures or the content of these linked web sites.

Most websites you visit will use cookies to help customise your experience. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.


Use of cookies on our website


Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. We use cookies to improve the service that we provide to you. For example we use cookies:


to personalise your visit and to enable you to use some of the features of the site.


to improve the way in which the site works by allowing us to understand how you use
    the site.

These cookies collect mostly anonymous data that is aggregated across all visitors to the
    site.


Third party cookies


To enhance the user experience, we sometimes embed content from social media and other third party websites. These may include YouTube, Twitter, Facebook, SoundCloud, Vine, Instagram, Pinterest and Flickr. As a result, when you visit a page containing such content, you may be presented with cookies from these websites and these third party cookies may track your use of the Ironing 4 U website. Ironing 4 U does not control the dissemination of these cookies and you should check the relevant third party's website for more information.

Where Ironing4 U embeds content from social media and other third party websites, some websites may use Google Analytics to collect data about user behaviour for their own purposes. Ironing 4 U does not control this. For more information, see the Google webpage “How Google uses data when you use our partners’ sites or apps”.


Other information collected from web browsers


Your web browser may also provide Ironing 4 U with information about your device, such as an IP address and details about the browser that you are using. We use information provided by your browser or by the link that you have clicked to understand the webpage that directed you to Ironing 4 U and this may be captured by performance cookies.

If you have any concerns about the way that we use cookies or respect your settings, then please contact Data manager at privacy@ironing4u.com.


Do Not Track Browser Settings


Do not track (DNT) is a feature offered by some browsers, with some newer browsers offering it as default. If you enable it, it sends a signal to websites to request that your browsing isn't tracked, for example by third party ad or social networks, or analytic companies. At present no industry-wide uniform standard has been agreed and adopted to determine how DNT requests should be managed, so our website doesn’t currently respond to DNT requests. Until that standard is established, we'll continue to review DNT and other new technologies, but won't respond to DNT requests. We're giving you this information to comply with recent legislation, and to ensure that we are honest and clear about your privacy when using our website.

 

Updates to this policy


This policy replaces all previous versions and is correct as of 23 May 2018. This Privacy and Cookies Notice may be updated from time to time so you may wish to check it each time you submit personal information to Ironing 4 U. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to submit personal information to us. If material changes are made to the Privacy and Cookies Notice, for instance affecting how we would like to use your personal information, we will provide a more prominent notice (including, for certain services, email notification of Privacy Notice changes).


Contacting Ironing 4 U About This Privacy And Cookies Notice


If you any questions or comments about this Privacy and Cookies Notice please contact:

Data Manager, Ironing 4 U, Unit 2, Cochran Close, Crownhill Industry, Milton Keynes, MK8 0AJ
Email: privacy@ironing4u.com

 

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